You'll receive an email notification when we ship an item from our warehouse. You can log into your account at anytime to track the status of your order by navigating to Account > Order History. Show me where »
We use UPS as our primary carrier. Please be aware of the following:
It is important to us that you are satisfied with your purchase and that our toys become a part of your growing collection. We guarantee our customers refunds on all purchases. We do however appreciate your cooperation with the following return guidelines:
If you've purchased one of our products from another retailer or online seller, please contact them to return a damaged or defective product. We can only refund/exchange items purchased from our online store.
We offer price adjustments on any items that go on sale within 14 days of the original purchase date. If an item you've purchased qualifies for a price adjustment, please contact us.
Your credit card or PayPal® account is charged immediately for all orders marked as 'In Stock.'
Pre-ordering ensures you’ll receive an item. If you order an item marked as 'Pre-Order,' your card will not be charged until the item is ready to ship (unless you choose PayPal as your payment method.) Your online statement may appear to show our authorization, however this is temporary and is not an actual charge or debit. This temporary authorization disappears on it's own in 24-72 hours. See your issuing bank for details.
If you'd like to add items to a recent order, please place a new, separate order.
If you need to cancel any order prior to shipment, please contact us with your order number. If your order has already shipped, please refuse the shipment upon arrival. Once the order is returned we will issue a refund for the price of the item (shipping and handling fees are non-refundable.) There is no charge for cancelling orders that have not shipped, however the $1.50 standard handling fee is non-refundable.
We proudly accept Visa, Mastercard, Discover, American Express and PayPal®. You must have a United States or Canadian billing address to place an order in our store. We do not accept personal checks or money orders. If you are having problems placing an order online, please call 1.888.99MEZCO (1.888.996.3926) or contact us for assistance.
Once you've purchased an item from our store, it's easy to keep track of your order status. Log into your Mezco Toyz account by clicking on the 'Sign In' link at the top of any page, then select 'Order History' from the left navigation. Your order status will change as items become available to ship, and order tracking information will be automatically update.
Log into your Mezco Toyz account by clicking on the 'Sign In' link at the top of any page. From this page you will be able to view and manage your:
We know how important packaging condition is to our customers, and we do our best to select near-mint products when we fill your order. Unfortunately, it is impossible to guarantee that the packaging will be completely mint. We hand-pack each order with expert care during shipment preparation to ensure a safe journey. We believe strongly in exonerating your toys from their tiny plastic prisons, and encourage you to enjoy your purchase.
For all other questions, please contact us.